What You Will Do:

Provide first-line (L1) technical support via phone, email and resolving issues related to hardware, software, network connectivity, and applications.
Log, track, and prioritize tickets accurately in the helpdesk system, adhering to established SLA targets.
Escalate complex issues to L2 support teams when necessary.
Maintain clear, concise documentation of all troubleshooting steps and resolutions.

What We Are Looking For:

• 0-3 years of experience in an IT support.
• Strong foundational knowledge of Windows OS, MS Office Suite,Active directory, and basic networking principles (TCP/IP).
• Excellent communication and problem-solving skills.

Al Ahli Bank of Kuwait – Egypt (ABK-Egypt) is one of the leading banks in the Egyptian market, having established a strong presence following the acquisition of Piraeus Bank Egypt by Al Ahli Bank of Kuwait Group in 2015. The Bank was rebranded Al Ahli Bank of Kuwait – Egypt in 2016 and has managed over a short period to uphold its status as a strong player in the Egyptian market and achieve remarkable growth across all financial performance indicators.

Today, ABK-Egypt offers a full range of banking and financial services that enable growth and economic progress, serving the needs of individual customers, large corporates, and small to medium enterprises through a dedicated team of over 2,000 employees and a wide network of 46 branches, 120 ATMs, and a top-notch Contact Center that operates round the clock 7 days a week.

ABK-Egypt is part of Al Ahli Bank of Kuwait Group that was establishment in 1967 in Kuwait and has progressed to become one of the leading banks in the region. The Group’s strong management coupled with its focused strategy have contributed to its stability and continued growth and expansion across the region as well as its success in building strategic alliances with world-class partners.