We are looking for a customer-focused Customer Services Representative to handle inbound and outbound calls efficiently and professionally. The ideal candidate will provide accurate information, resolve customer issues, process orders, and ensure a high level of customer satisfaction while adhering to company policies and quality standards.

Responsibilities:

• Answer incoming calls from customers in a professional and friendly manner
• Handle customer inquiries, complaints, and service requests efficiently
• Take and process customer orders accurately
• Provide clear and accurate information about products, services, and promotions
• Follow up with customers when necessary to ensure issue resolution
• Record and update customer information accurately in the system
• Escalate complex or unresolved issues to supervisors when required
• Adhere to company policies, scripts, procedures, and quality standards
• Maintain a high level of customer satisfaction and service quality

Qualifications:

• 1–3 years of experience in a call center or customer service role (preferred)
• Strong communication and interpersonal skills
• Good listening and problem-solving abilities