الوصف الوظيفي

متطلبات الوظيفة:

• شهادة بكالوريوس في تقنية المعلومات، أو علوم الحاسوب، أو مجال ذي صلة (يفضل).
• معرفة قوية بأجهزة الحاسوب، وأنظمة تشغيل ويندوز، وتطبيقات الأعمال.
• فهم أساسي لمفاهيم الشبكات (LAN، WAN، TCP/IP، DNS، DHCP).
• خبرة في استكشاف أخطاء الأجهزة والبرامج والشبكات وإصلاحها.
• معرفة بإدارة أصول تقنية المعلومات ومراقبة المخزون.
• الإلمام بإدارة صلاحيات المستخدمين ومبادئ أمن تقنية المعلومات الأساسية.
• إجادة اللغة الإنجليزية.

Job Description

Help Desk & Technical Support :-

• Provide IT support to employees via phone, email, and on-site troubleshooting.
• Diagnose and resolve hardware, software, and system issues in a timely manner.
• Monitor and maintain IT service quality and user satisfaction.

System Monitoring & Preventive Maintenance :-

• Monitor servers, networks, and systems to ensure performance, availability, and security.
• Perform regular system updates, patches, and scheduled backups.
• Proactively identify potential system failures and risks.

Asset Management :-

• Maintain and update the IT assets inventory.
• Track asset movement and assignment between employees and departments.

Network & System Management :-

• Install, configure, and maintain hardware, software, and systems.
• Troubleshoot network connectivity and performance issues.
• Manage user accounts, access permissions, and secure authentication.

Project Collaboration & Documentation :-

• Support the implementation of new systems and software solutions.
• Maintain accurate technical documentation for systems, processes, and changes.
• Assist in system testing, provide feedback, and support quality assurance activities.
• Research emerging technologies and recommend improvements.

Security & Compliance :-

• Ensure systems and applications are up to date with security patches.
• Monitor potential security threats and escalate incidents as required.
• Support compliance with internal IT policies and regulatory requirements.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Strong knowledge of computer hardware, Windows operating systems, and business applications.
• Basic understanding of networking concepts (LAN, WAN, TCP/IP, DNS, DHCP).
• Experience in troubleshooting hardware, software, and network issues.
• Knowledge of IT asset management and inventory control.
• Familiarity with user access management and basic IT security principles.
• Very Good in English.