As a Customer Experience Associate, you will be the friendly voice of Breadfast, interacting with our customers through in-app chat, phone calls, and emails. You’ll play a crucial role in delivering exceptional service, resolving inquiries promptly, and building positive relationships with our customers.

Roles & Responsibilities:

• Engage with customers on in-app chat, phone calls, or through emails, providing prompt and accurate responses to their questions and concerns
• Actively adhere to customer needs and identify the best solutions to their problems, ensuring their satisfaction
• Manage workload effectively, adhering to established response times and meeting productivity goals
• Accurately provide information, maintain professional language, and document every interaction in our system to ensure continuous improvement
• Interact with different internal stakeholders to fulfill customers’ needs

Job Requirements

• Bachelor’s Degree in any relevant field
• Fresh grads are encouraged to apply.
• Excellent written communication skills in both Arabic and English
• Strong problem-solving and handling skills
• Can prioritize tasks effectively, meet deadlines, and manage your workload efficiently
• Can identify the root cause of customer issues and develop solutions that resolve them effectively
• Can write clear, concise, and grammatically correct responses to customer inquiries
• Can accurately and concisely document interactions for future reference and analysis.