Responsible for assisting passengers with booking tickets, checking in for flights, providing information, and addressing customer inquiries at the counter through GDS systems (Amadeus & Galileo). This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

 Key Responsibilities:

• Assist customers with ticket bookings, cancellations, and flight changes.
• Provide information on flight schedules, fares, and travel policies.
• Perform check-in duties, including verifying passenger identification, issuing boarding passes, and

       managing luggage check-in.

• Handle customer inquiries, resolve issues, and provide excellent customer service.
• Follow all security and safety guidelines while handling customer data and boarding procedures.

   Dimensions:

   Personal Qualities:

• Strong understanding of airline ticketing rules and GDS systems, fare structures, and travel

      regulations.

• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work under pressure and manage multiple tasks efficiently.
• Proficient in Microsoft Office Suite and other relevant software.
• Customer-focused mindset with a passion for enhancing client experiences.

      Education:

• Bachelor’s degree in Travel and Tourism, Business Administration, or a related field (preferred).

     Experience:

• Minimum of 1-2 years of experience in Ticketing department
• Previous experience with airline reservation systems Amadeus and Galileo (both Advanced & Basic) or travel booking platforms is highly preferred.
• Knowledge of check-in and boarding procedures is beneficial.

  This is a great opportunity to grow your career with a trusted global travel brand.